| What
should I do if I receive spam through Twaynet? |
| If you are a victim
of spam, please contact
Customer Service informing
us of the sender's company name, country
and email address. If Twaynet confirms that
an
abuse
of Twaynet's
terms of services
has occured, we have the right to terminate
membership according to our service agreement.
To reduce the risk of receiving spam
we suggest that you utilize the filter
function of your email software. |
| |
| What
can I do if I suspect I am a victim of fraud? |
| Please inform
us immediately
if you suspect that you may be a victim of
fraud by an Twaynet member. As a first step,
please forward copies of all relevant correspondence,
along with the other party's Member ID and
email address (if you know these) to Customer
Service. Under the terms of our service agreement,
we have the right to immediately cancel the
membership of anyone we consider guilty of
suspicious behavior.
If you receive any further suspect communications,
please forward to us immediately.
|
| |
| How can I enjoy
greater security when contacting potential
business partners? |
For greater security, we suggest that you can adopt the following measures when
contacting potential business partners through the Internet
Call the telephone and fax numbers provided in the company's Twaynet posting
to check that they are genuine.
Check with the registrar of business in the country or territory that the other
party claims to be from, to insure that the business is legitimate and licensed
to operate.
Use an external inspection service to insure that the products meet your requirements.
Pay for a sample before purchasing in bulk.
Do business with Twaynet paid advertisers such as TradeKey
members (designated on Twaynet.com by special logos), and featured buyers, who
have been individually verified as legitimate businesses by Twaynet.com.
Be guided by your instinct.If the seller seems more focused on payment than any
other issue, or indicates that cash payment must be made urgently, more caution
should be given to the transaction. Click here for more safe trading tips! |
| |
| How
safe is trading on Twaynet? |
| In www.twaynet.com you
can encounter two categories of Twaynet members:
free members, and paid members (such TradeKey members). With our TradeKey
paid members,
Twaynet endeavors to provide transparency
about the identity and legitimacy of your
trading partner. (For details, see 'What's
authentication and verification.') However,
as a business person you can appreciate that
honest disputes happen between legitimate
companies and this is a fact of business
life, whether you find your trading partner
on the internet or not. Twaynet cannot guarantee
the quality of products or services provided
by each supplier. See further details at Twaynet
.com Disclaimer. |
| |
| What's
company verification? |
| Company verification
is part of Twaynet seller service package.
It is designed to increase trust and confidence
in e-Commerce by establishing trusted identity, it authenticate
that a company is legally registered. |
| |
| How
to protect your twaynet account from fake
email? |
| Be cautious of emails
that ask you to submit personal information
such as your Twaynet member ID or password.
Some members reported that persons not related
to Twaynet tried to pose themselves as Twaynet
representatives and sent emails to our members.
These messages typically request Twaynet
members to re-enter their member ID and Password
through return email or a web site,which
purports to be the Twaynet site. The request
was made under the pretense that the member's
Twaynet account may be deactivated (or other
similar situation) if they do not re-enter
their Twaynet ID and Password. Through this
ploy, the perpetrators attempted to hijack
private and confidential information from
Twaynet members.
Twaynet is committed to keeping trading
on the Internet as safe as possible.
However, there are occasional situations
where people with intent to defraud others
invade the Internet. We believe that
it is our duty to alert you of possible
tricks employed by fraudsters to obtain
confidential information from you.
Please be assured that, as long as you
do not give out your Twaynet ID and Password
to unauthorized persons, your Twaynet
account is secure and safe. Twaynet personnel
will never ask you for your password
in an unsolicited phone call or in an
unsolicited email. If we request information
from you, we will always direct you back
to the Twaynet site.
Twaynet pages that ask you to provide
your member ID and password can be identified
by the address in the Address/Location
area of your web browser. Most Twaynet.com
sign-in pages can be identified by addresses
that begin with "http://login.twaynet.com/" or "http://www.twaynet.com/".
If you receive any communication from
persons requesting that you re-enter
your Twaynet ID and Password through
return email or a web site, please email the message to us.
Please send us the email with the complete
message text and full header or forward
us the entire message using the forward
function of your email program. When
forwarding the message, do not change
the subject line, send additional text,
or forward the message as an attachment.
Forwarding the message in this manner
will allow us to review the message headers
and any other information that may be
attached to the email. We are working
with law enforcement agencies to catch
the perpetrators.
|
| |
| How
can I identify a company I found at Twaynet? |
| Learning more about
your trading partner has always been an important
part of trading decisions. Twaynet is committed
to making your trading experience safe and
simple.
If you look up Twaynet members in the
Twaynet trading community, Twaynet has
already done the basic qualification
background checks on these suppliers
for you. Twaynet TradeKey Members are
buyers and sellers who come from countries
around the world. They have received
third-party Authentication and Verification
by leading international credit agencies
such as Dun & Bradstreet and have
invested to become a member of Twaynet's
TradeKey community.
And you can learn more procedures to
verify at our Additional Resources. |
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